How can I speak to a human?
Call us at 416-781-9268 ext. 227 or 416-256-9268.
What currency will I be charged in?
All prices are listed and charged in Canadian dollars.
Do I qualify for free shipping?
Our free shipping will apply to orders over $150 before tax. This covers standard shipping within the province of Ontario. The price you see in the shopping cart is the price you pay. If shipping costs apply, they are indicated on the checkout page.
Why was my order unsuccessful?
There may have been an issue with item availability and/or your chosen method of payment. Please email firstname.lastname@example.org for all questions regarding unsuccessful orders.
Can I add additional items to my submitted order?
Once your order has been submitted, you cannot add additional items. You may submit a new order for additional items and contact Customer Care to consolidate your order if it is received prior to the shipment notice of your order.
Can I cancel my order?
Before your order has been shipped, simply contact us at email@example.com or 416-781-9268 ext. 227 if you wish to cancel it. If your order has already been shipped, please refer to Shipping & Returns for details of how to return it.
What is the return policy?
We will issue a store credit, exchange, or refund within 12 days of the shipping date with original receipt only. Items will be refunded once we receive the merchandise. All original tags must be attached. No exchange/credit/refund on previously worn or altered merchandise. All special occasion dresses are final sale. For reasons of hygiene and personal safety of our clients, earrings, underwear and swimwear may not be returned.
Sale Merchandise: Sale or discounted merchandise is final sale.
Are sales items final sale?
Yes, all of our sales items are final sale.
Where is my order?
Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date. You can use this number to track the delivery status via Canada Post’s website. Weekends, holidays, sale and peak business periods may have longer than usual processing times.
Standard Ground: Estimated 3-10 business days
Expedited: Estimated 2-3 business days
My order was refunded, when will I see this credit?
Financial institutions or credit card companies may require 3-5 additional business days before the funds are returned to your account. Please contact either your bank or credit card provider for any refund issues.
What forms of payment do you accept?
American Express, Visa, MasterCard or Interac
I can't find my gift card, what can I do?
Gift Cards are like cash. We cannot replace cards that are lost, stolen or used without your consent.
Didn’t answer your question? Just email firstname.lastname@example.org, or call any of our stores and speak to a Stylist, we’d love to help!