What currency will I be charged in?
All prices are listed and charged in Canadian dollars.
Do I qualify for free shipping?
Our free shipping will apply to orders over $100 before tax. This covers standard shipping within the province of Ontario. The price you see in the shopping cart is the price you pay. If shipping costs apply, they are indicated on the checkout page.
Why was my order unsuccessful?
There may have been an issue with item availability and/or your chosen method of payment. Please email firstname.lastname@example.org for all questions regarding unsuccessful orders.
Can I add additional items to my submitted order?
Once your order has been submitted, you cannot add additional items. You may submit a new order for additional items and contact Customer Care to consolidate your order if it is received prior to the shipment notice of your order.
Can I cancel my order?
Before your order has been shipped, simply contact us at email@example.com. if you wish to cancel it. If your order has already been shipped, please refer to Shipping & Returns for details of how to return it.
What is the return policy?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We recognize that while shopping online you might not be able to pick the correct size and hence we'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us
Do you take everything back?
We'll do our best to take care of you, but from time to time we might not be able to accommodate a return.
Do you return or exchange Sale merchandise?
All sale items are final Sale unless arranged otherwise.
Is there a time limit? What if the item is worn?
You can raise an exchange or return request within 10 days of receiving the merchandise. We will issue a full refund or exchange.
Items will be refunded once we receive the merchandise. All original tags must be attached. No exchange/refund on previously worn or altered merchandise. All special occasion dresses are final sale. For reasons of hygiene and personal safety of our clients, masks, earrings, underwear and swimwear may not be returned.
How to raise a return or exchange request?
Follow these instructions if you would like to make an online return or exchange:
Call us at 416-256-9268 during store hours or email us at firstname.lastname@example.org with the following information: your contact information, order number, items being returned/exchanged, and indicate size or item you would like to exchange for.
After confirming with one of our team members, you can mail your parcel ( at your own expense) or drop it off at 1788 Avenue Road, Toronto, M5M 3Z1.
Items to be returned/exchanged must be placed in a secure package. You can use the same box that was used to deliver the items. Please include your name, contact no. and order no. in the package. (Please note that we do not guarantee automatic approval/credit of your return. Items are still subjected to inspection)
Return shipping is at the expense of the sender. The shipping must be insured and tracking information must be sent to email@example.com. We understand that they are could be cases of delay or lost in transit and we would try and work with you the best way we can to resolve the situation
Exchange or refund is strictly permitted within 10 days from the date you receive your order.
Once the items have been received and inspected, an email will be sent to notify that we have received your item and refund will be processed to your original payment method. If you want to do an exchange, we will provide you the tracking information for the updated package.
In the event your return is denied for any reason, we will return the merchandise back to the purchaser at their expense.
What if I am not sure about the fit or details of an item?
We want to make you as comfortable as possible with your selection. If you require additional images that are not model shots, we are happy to take a picture of details or flat lays that might help to make your decision easier. Ask as many questions as you like as we want you to be happy and satisfied with your purchase. Call us at 416-256-9268 or DM us or email us at firstname.lastname@example.org
Where is my order?
Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date. You can use this number to track the delivery status. Weekends, holidays, sale and peak business periods may have longer than usual processing times. Delivery times can also vary due to COVID-19 impact.
Standard Ground: Estimated 3-10 business days
My order was refunded, when will I see this credit?
Financial institutions or credit card companies may require 3-5 additional business days before the funds are returned to your account. Please contact either your bank or credit card provider for any refund issues.
What forms of payment do you accept?
American Express, Visa, MasterCard or Interac
Didn’t answer your question? Just email email@example.com, or call our store 416-256-9268 and speak to a Stylist, we’d love to help!