Shipping and Returns

Orders within Canada over $200 before tax qualify for free shipping.  

International orders will be charged for shipping at check out.  

Once your order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date.  

Standard Ground: Estimated 3-10 business days 

Weekends, holidays, sale and peak business periods may have longer than usual processing times. Delivery times can also vary due to COVID-19 impact. 

There may have been an issue with item availability and/or your chosen method of payment. Please email info@want.ca for all questions regarding unsuccessful orders.   

If you wish to cancel your order and it hasn’t been shipped yet, please contact us at info@want.ca. If your order has already been shipped, please refer to Returns below for details on returns.  

Want will issue a FULL REFUND on all regular priced items under the following criteria:

• We receive your return in our store on Avenue Road no later than 14 calendar days from the date you received your order to your shipping address.

Please note – Want is not responsible for any delays, missing items or damages to items during return shipping. Customer is responsible for all shipping related costs

• Ship to Return Address: Want Btq. 1788 Avenue Road, North York, Ontario, M5M3Z1
• Return is packaged with care and securely sealed.
• We receive returned items in excellent, unworn condition, without damage, fragrance or alteration with original tags ** Note – all returns are subject to validation and approval by Want Inc. ( “Want Boutique”) and that Want Boutique reserves the right/sole discretion to limit or refuse a return.
• Your name is clearly stated on the return and order number if possible.
• For orders that were picked up at our store (not shipped), the 14 day return countdown starts two days after you receive a notification email from WANT that your order is ready to be picked up. Therefore, if you take several days to pick up the item, it will eat into your 14 days of being able to return.

Once we receive & inspect your return, your refund will be credited to the original payment method and you will be notified via email. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers. 

 PLEASE NOTE:

• Returns can be done in person at our store 1788 Avenue Road or via shipping. 
• We encourage you to take out insurance on your return – in our opinion, it’s worth the small fee.  
• We are here if you need to contact us via phone: 416-256-9268  

All sale items are final sale and can’t be returned or exchanged.  

Earrings, underwear and swimwear are final sale and can’t be returned or exchanged due to the personal safety and hygiene of our clients. 

Should we receive a return that does not follow the REFUND CRITERIA, your refund will not be processed. You will be notified by email and given 30 days to retrieve your attempted return. If you do not retrieve the package within the 30 days at your own expense, we will donate the item to a local shelter. WANT INC. is not responsible for items that are returned without following the REFUND CRITERIA.  

All prices are listed and charged in Canadian dollars.

American Express, Visa, MasterCard or Interac.